Sunday I went to this particular five guys a young lady by the name of LaTrice who I think was the manager was so nice and pleasant to us,excellent customer service and I'd go there a thousand times over,I hope I have her name right bc she really made my day with her personality....
As always, a little pricey. But as always, very good!
Friendly staff that gave me a warm smile when I walked in. Dining area is very clean, bright, and inviting.
The best first-round. They are made to order with plenty of toppings to chose from. The fries are from real potatoes and they give you peanuts to snack on while you wait. They give you a lot of food, so me and a friend always split it.
My family and I go to this restaurant on occasion. The staff is always friendly, lively and entertaining. The food is consistently good. I REALLY HATE RATING IT SO LOW BECAUSE THEY DON'T DESERVE THIS - The team gets 5 STARS. My biggest concern is the foul smell of sewage when approaching/using the restrooms. I'm pretty adamant about washing my hands before I eat and every time I go to the back, I want to wretch! The bathroom "appears" clean most of the time but that smell takes it to another level. I mentioned it to the manager about 2 months ago and she said they were getting it fixed but it was still horrible tonight. It's like all the old food from all day had been festering back there in a warm open container. That stench is really foul and I'm typically there at night. I hate this because this is the most convenient one in my area but I'm not sure I can continue to go back there. This isn't McD's! We're paying quite a bit more for this food - it's very good and the service is great, so I don't mind. The 5 Guys organization/franchisee needs to ensure the customer experience is positive in EVERY way. (I did notice another suggestion I made about the auto towel dispenser placement in the ladies room not being over the trash can. Clean paper came down and inevitably, was in contact with the can below it. I saw that it was moved so I feel like they responded - thank you! ) Also, if the staff has to use/endure that bathroom it makes me wonder how sanitary the place is in general! YUCK!!!
Five Guys is a US Meal Takeaway based in Austell, Georgia. Five Guys is located at 1757 East-West Connector, Austell, GA 30106, USA.
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