I've been taking my dog there for grooming for a couple of years. They're very professional and my dog loves it. They always call to let me know if my dog's hair is matted or if he can't get the cut I asked for. Excellent customer service.
They talked me and my wife into purchasing a Healthcare plan for our dog and when he got sick the plan barely covered anything. They didn't know what was wrong with him and kept telling us to bring him back in. We were spending a ton of money with the hope that our dog would get better. He ended up dying slowly and painfully. All they wanted was the money. We were still obligated to pay off the health care plan after he died.
We stopped on our way hiking to get a new leash for our Malinois. One of the pet trainers offered his help. He helped us pick a much better option to control our busy dog than we would've picked.
I show up for a scheduled appointment to find out that I'm not on the list. I literally had to get my phone and show them the incoming call as proof. Here's the best part, the person who told me to come in at 9, doesn't start work until 10:30. Thanks for a wasted trip and the great customer service in fixing "YOUR" mistake, Petsmart.
Always great here! Dr Taylor is a very thorough partner in understanding your pets healthcare needs. Jon Michael and Trevor are always helpful and genuinely pleasant.
Petsmart is a US Store based in Austell, Georgia. Petsmart is located at 4155 Austell Rd, Austell, GA 30106, USA.
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